Tina just interrupted my job duties.
She stated that she normally closes out of Versatrans in order to get to her desktop. However, someone had sat at her desk and opened a webpage, and now she didn't know how to make her desktop show up again.
I showed her how to use the minimize, maximize, and restore buttons, and explained that they work the same in each program (i.e. Versatrans, Internet Explorer). To emphasize, Tina has been in this position and using a computer with Windows as part of her job duties for over 3 years now.
She thanked me and told me how awesome I was, then asked if I ever got tired of her questions.